D10 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how the d10 platform collects, uses, stores, and protects the personal data of Malaysian users. We are committed to handling your privacy responsibly and transparently.
This policy takes effect from the date of account registration. Last updated: 2026.
1. Information We Collect
To deliver the d10 platform to Malaysian users, we collect certain categories of information during registration and your ongoing use of the platform. This information is collected directly from you or automatically through standard tracking technologies.
Account & Personal Information
During registration, you will be asked to provide your full name, mobile number, active email address, and date of birth for age verification purposes. Identity document details (MyKad or passport) may be required during the Know Your Customer (KYC) verification process before any withdrawal is processed.
Device & Browser Information
The d10 platform automatically records technical information including IP address, web browser type, device operating system, screen resolution, and access timestamps. This information is used to ensure the platform functions correctly across different devices and to identify suspicious activity.
Payment Information
For financial transactions in Malaysian Ringgit (RM), we record transaction details including the payment method used (TNG eWallet, FPX, or local bank), deposit and withdrawal amounts, and transaction reference numbers. We do not store your full bank card details or banking passwords — this sensitive information is processed directly by our trusted payment providers.
- Name & identity information
- Phone number & email
- IP address & device data
- MYR transaction records
- Cookies & session data
- Gaming activity history
2. How We Use Your Information
D10 uses the information collected solely for legitimate purposes directly related to platform operations. We do not sell or rent users' personal data to any third party for marketing purposes.
Your personal information is used for the following purposes:
- Account management: Allowing you to log in, update your profile, and manage your account settings.
- Transaction processing: Verifying and securely processing deposits and withdrawals in MYR.
- Identity verification: Ensuring KYC compliance and preventing unauthorised access to accounts.
- Customer support: Enabling the d10 support team to assist you with any enquiries or technical issues.
- Platform improvement: Analysing aggregated usage patterns (without identifying individuals) to improve the user experience.
- Security & compliance: Detecting and preventing fraud, money laundering, and other illegal activities.
3. Cookies & Tracking
The d10 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform performs optimally. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookie: Required to maintain your login state during an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies: Saving your language settings and display preferences so you don't have to reconfigure them each time you log in.
- Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform.
You can control or disable cookies through your web browser settings. Please note that disabling essential cookies may affect certain d10 platform features, such as the automatic login process.
- Selling your personal data
- Sharing data for third-party advertising
- Storing passwords in plain text
- Using data for profiling without consent
4. Data Storage, Security & Sharing
Data Security
D10 implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, modification, or destruction. These include SSL encryption for all data transmissions, hashed password storage, and strict internal access controls.
D10 servers storing user data are protected with encryption both at rest and in transit. Only authorised personnel with a legitimate business need are permitted to access user data.
Retention Period
Your personal data will be retained for as long as your account is active or as needed to provide our services. Once an account is closed at the user's request, data will be kept for the period required under Malaysian law before being securely deleted.
Third-Party Sharing
D10 does not share users' personal information with third parties except in the following situations: (1) trusted payment providers for processing transactions in MYR, (2) regulatory authorities or law enforcement when required under Malaysian law, and (3) technical service providers supporting platform operations under strict confidentiality agreements. All such third parties are required to protect data to a standard no less than our own.
5. User Rights & How to Contact Us
As a d10 platform user based in Malaysia, you have certain rights in relation to your personal data. We respect these rights and will process your requests within a reasonable timeframe.
Right of Access
You have the right to request a copy of the personal data we hold about you. Requests can be submitted through d10 support channels and will be processed within 14 business days. We will provide the information in a readable format.
Right to Rectification
If you believe any personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly through your account profile settings, while changes to identity verification information require a formal request to our support team.
Right to Erasure
You may request account closure and deletion of your personal data by contacting the d10 support team. Please note that certain data may need to be retained for a period prescribed under Malaysian law for compliance and financial audit purposes before it can be fully deleted.
Changes to This Policy
D10 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. Users will be notified of any material changes via in-platform notifications or email.
For any enquiries regarding data privacy or to exercise your rights, please contact the d10 support team:
Email: [email protected]
We'll respond within 3–5 business days. For general enquiries, check our FAQ first.
- Access to your data
- Correction of inaccurate information
- Personal data deletion
- Right to object to processing
- Data portability
Visit our FAQ section for quick answers on privacy and account security.
FAQ Account Login